Getting Started

Learn about Jones Apparel Exchange

• What is Jones Apparel Exchange?
• What is “Powered by Haverdash”?
• Where does Jones Apparel Exchange ship?
• What is Jones Apparel Exchange's size range?
• Am I wearing clothes that other people have worn?
• Do you ship to military or diplomatic locations ?

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Getting Started Guide

• How does it work?
• How do I join?

Getting around the website

• Do you have a catalog?
• Can I view your collection without subscribing?
• I gave you my e-mail address. When does my membership start?

Our Clothing and Our Cleaning

• What are your cleaning standards?
• How can I be sure the garments don’t contain any virus?
• Can I wash something?
• Is it safe to rent clothes?
• What if I damage something?

Sizing Guide & Sizing Tool

• Can you help me find my size?

Plans & Pricing

• How much does it cost?
• How much does shipping cost?

Referral Program

• How does Jones Apparel Exchange Refer-A-Friend Program work?
• How soon will I receive my referral credit?
• Why didn’t I receive my referral credit?
• What else will you send to my friend?
• Is there a limit to how many friends I can refer?

Gifting Program

• Do you offer gift subscriptions?
• How do gift subscriptions work?
• How much is it to give a gift?
• How do I purchase a gift subscription?
• Who can purchase a gift subscription?
• Who can redeem a gift subscription?

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